Introduction

This privacy policy explains how we collect, use, and protect your personal information when you interact with our website and services. As a data controller, we are committed to transparency about our data practices and your rights under applicable laws.

Who We Are

We are Wardient, a provider of digital solutions.

Contact Us:
Email: info@wardient.com

How We Use Your Information

When You Use Our Platform

To create an account or upload documents on the Wardient platform, we collect only the personal information necessary for these functions. This may include:

• Name
• Email address
• Business name
• Organization type

This data enables account creation and platform functionality.

When You Visit Our Website

Our website uses cookies and similar technologies to enhance functionality, analyze usage, and improve your experience. Essential cookies, required for the website to operate, are placed automatically. For non-essential cookies (e.g., analytics or marketing), we request your consent before placement. You can manage your cookie preferences at any time.

When You Submit an Enquiry

When you contact us through our website, we collect:

• Name
• Phone number
• Email address

We use this information to respond to your inquiry and may follow up to ensure your questions are resolved. This is based on our legitimate interest in providing excellent customer service.

Your inquiry data may be shared with our original equipment manufacturers (OEMs) when necessary to address your request. We retain inquiry emails for two years and customer relationship management (CRM) records for three years from the last interaction.

When You Sign Up for Newsletters or Make Purchases

If you subscribe to our newsletters or purchase products, we collect:

• Name
• Address
• Phone number
• Email address
• IP address

This information is stored securely on our website and cloud servers. We use it to deliver newsletters, process orders, and personalize your experience. You may unsubscribe at any time, and we retain this data until you do so.

Why We Collect Your Personal Data

We collect and process your data to:

• Facilitate account creation and platform access
• Conduct audits
• Provide customer support
• Fulfill other purposes with your explicit consent

Your Data Protection Rights

You have the following rights regarding your personal data:

• Access: Request details about the information we hold about you.
• Correction: Ask us to update inaccurate data.
• Withdrawal of Consent: Revoke consent for data processing at any time.
• Data Portability: Request a copy of your data in a machine-readable format for transfer to another provider (where processing is based on consent or a contract).
• Erasure: Request deletion of your data (where processing is based on consent or legitimate interest).
• Restriction: Ask us to stop processing your data if you believe it’s being used unlawfully.
• Object to Automated Decisions: Request that we avoid decisions based solely on automated processing or profiling that significantly affect you.

To exercise these rights, contact us using the details in the “Who We Are” section.

Complaints

If you’re concerned about how we handle your data, please contact us first so we can address your issue. You also have the right to lodge a complaint with a supervisory authority.

Updates to This Policy

We periodically review and update this policy to reflect changes in our services or legal requirements. If we plan to use your data in a new way, we’ll notify you and, if needed, seek your consent.

Last Updated: April 2025